Privacy Policy

ConnectSpherePR (“we,” “us,” or “our”) is committed to protecting your privacy and the security of your Personal Information and, critically, your Social Media Credentials. This Privacy Policy describes our practices regarding the collection, use, storage, and protection of your data when you visit our website at [ConnectSpherePR.com] or use our public relations and social media management services.

1. Information We Collect

We collect information that allows us to provide our services and manage our business operations. This information falls into three categories:

A. Personal Information

This includes information you voluntarily provide to us when contacting us, signing up for services, or subscribing to our newsletter:

• Contact Data: Name, email address, telephone number, and company or organization name.
• Correspondence Data: Any personal details submitted via website forms (e.g., contact, inquiry, or newsletter sign-up forms).
• Billing Information: Details necessary for processing payments for our services (e.g., billing address, payment method information), which may be handled by secure third-party payment processors.

B. Social Media Access Credentials (Sensitive Client Data)

For clients utilizing our social media management services, we must collect access data to perform our contractual duties:

• Platform Credentials: Usernames, passwords, security tokens, or administrative access permissions for your designated third-party social media platforms (e.g., Facebook, Instagram, LinkedIn, X).
• Purpose: This highly sensitive data is collected and used solely for the purpose of managing, creating content for, posting, monitoring, and analyzing your social media accounts as defined and authorized in our signed client service agreement (contract).

C. Non-Personal & Technical Information

When you visit our website, we automatically collect certain technical data:

• Usage Data: IP address, browser type and version, device information (e.g., operating system), referring/exit pages, and browsing patterns on our site.
• Tracking Data: Information collected via cookies, web beacons, and other analytics tools to analyze user behavior, administer the website, and improve our services and marketing efforts.

2. How We Use Your Information

We use the information we collect for the following specific purposes:

Category	Purpose
Service Delivery	To respond to your inquiries, provide the PR and social media services you have requested, and fulfill our contractual obligations to you.
Account Management	To securely manage and operate your social media accounts, but only as instructed and explicitly authorized by you within the scope of our contract.
Communication	To send you service updates, policy changes, and, if you opt-in, promotional or newsletter communications.
Website Improvement	To analyze usage patterns, diagnose technical issues, and improve the functionality, performance, and user experience of our website and services.
Legal & Compliance	For internal business administration, record-keeping, billing, and to comply with legal obligations, regulatory requirements, or requests from governmental authorities.

3. Security and Handling of Social Media Credentials

We recognize the extremely sensitive nature of your Social Media Credentials and apply heightened security protocols to protect them.

A. Access Control and Security

• Encryption: All social media login credentials are stored using strong, industry-standard encryption and secure data storage practices.
• Limited Access: Access is strictly limited to authorized ConnectSpherePR personnel directly involved in the management of your specific project.
• Confidentiality: All personnel with access are subject to written confidentiality obligations that prohibit unauthorized use or disclosure.
• Usage Log: All access to client credentials and accounts is logged for auditing and security monitoring purposes.

B. Restriction of Use

• Contractual Scope: We will never use, share, or alter your social media data or credentials for any purpose beyond the agreed-upon client services outlined in our contract.
• Deletion Policy: Credentials will be securely deleted from our active systems promptly upon the conclusion of our engagement with you or immediately upon your written request for deletion, whichever comes first. We may retain encrypted backup copies for a limited time as part of standard disaster recovery protocols.

4. Information Sharing and Disclosure

We are committed to maintaining your trust and do not sell, rent, or lease your Personal Information or Social Media Credentials to any third parties for their independent marketing purposes.

We may share information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers (e.g., cloud hosting, email service, secure password managers, analytics providers) to the extent necessary for them to perform services on our behalf and deliver our services to you. All such providers are contractually bound to maintain strict confidentiality and security protocols.
• Legal Necessity: If required to do so by law, court order, or governmental regulation, or if we believe such action is necessary to protect and defend the rights or property of ConnectSpherePR.
• Business Transfers: In connection with a sale, merger, acquisition, or corporate restructuring involving ConnectSpherePR, your information may be transferred to the new entity or owner, subject to a commitment to protect your data in a manner consistent with this Privacy Policy.

5. Data Security

We implement a combination of reasonable and industry-standard technical and organizational security measures designed to protect your Personal Information and Social Media Credentials from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Physical security safeguards for our facilities.
• Network security measures, including firewalls and intrusion detection.
• Encryption for sensitive data transmission and storage.
• Limited-access controls based on the principle of least privilege.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Rights

You have the right to request the following concerning your personal data and social media credentials held by ConnectSpherePR:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal data.
• Deletion: Request the deletion of your personal data and/or the secure, immediate deletion of your Social Media Credentials, subject to certain legal exceptions.

To exercise any of these rights, please submit a written request to the contact details provided below. We will respond to your request within a reasonable timeframe, as required by law.

7. Changes To This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will revise the Effective Date at the top of this policy and post the updated version on our website. We encourage you to review this policy whenever you use our services.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy, including our specific practices for handling and securing Social Media Access Credentials, please contact us directly:

ConnectSpherePR

Email:setuvaghela@connectspherepr.com